Requesting a Return

Return Request Process: 

If you discover a defect or a discrepancy with the item you received, please follow our return process outlined below.

Contact Us Within 4 Days: 

Initiate the return process by contacting us within 4 days of receiving the item. Include your order number, a photograph of the item, and any relevant references in your communication.

Document Archiving: 

We maintain a comprehensive archive of documents and photos for all purchased items, ensuring a thorough reference system for seamless processing.

Buyer’s Responsibility for Return Shipping: 

Please be aware that the buyer is responsible for covering all return shipping fees associated with the return process.

Inspection and Refund Initiation: 

Upon receiving the returned item in the same condition as when it left our store, we will initiate the refund processing promptly.

Damaged or Altered Items: 

In the event that the returned item is found damaged or altered, whether intentionally or accidentally, we will notify you. Depending on the circumstances, an appropriate repair or replacement fee may be deducted from the refund amount.

Restocking Fee: 

A restocking fee of 5% of the purchase price will be applied to all returns to cover administrative and processing costs.

We appreciate your understanding and cooperation in adhering to our return policy, and we are committed to ensuring a smooth and transparent return experience for our valued customers.